Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at snqholdingsus@gmail.com. Since our products ship directly from our fulfillment partners, in many cases we'll issue a refund or replacement without requiring the item to be shipped back. If a physical return is needed, we'll provide instructions at that time.

You can always contact us for any return question at snqholdingsus@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we've received and inspected your return (if applicable), and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.